Service that Safeguards Your Power
"We understand that a home battery isn’t just equipment; it’s continuity, safety, and peace of mind for your family.
That’s why we treat service with the same rigor as engineering. Only when a reliable system is backed by attentive, professional support do you get what truly matters: safety, protection, and lasting confidence."
Teams with International Background
We speak your language.
Our team has studied and worked across Europe, Singapore and the United States etc.
Beyond fluency, we understand the expectations behind the words—so you get clear communication, culturally aware service, and solutions that fit real customer needs.
Worry-Free Return
If it’s not right, we’ll make it right.
A simple, transparent RMA process with clear steps and quick resolutions—repair, replacement, or refund as applicable. No friction, no runaround—just outcomes.
Fast Maintenance Parts Delivery
Local stock, rapid turnaround.
We pre-position maintenance parts for each model in regional warehouses. Most replacements arrive in about one week, minimizing downtime and service visits.​
Technical Support
Real engineers on call.
We run initial diagnostics within 24 hours. If escalation is required, a specialist conducts an expert review within 72 hours.
In exceptional cases, we coordinate on-site maintenance with certified partners to get you back up fast.
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5-Year Warranty
Confidence that lasts.
Every system is backed by a 5-year warranty covering manufacturing defects, supported by professional diagnostics, parts access, and replacement options to keep your power reliable.
Logistics Transparency
Always know where your order is.
End-to-end tracking from factory to final delivery, with milestone notifications, ETAs, and documents in a single portal—so you’re never guessing where your shipment stands.
